FAQ

office cleaning melbourne

Why choose us?

We have a dedicated team of skilled and hardworking cleaners, that love what they do. We follow strict guidelines to make sure we are providing the best service for our customers. This includes hiring experienced cleaners that are dedicated to the industry. This is not a side gig for them. We offer extensive training on top of their current experience. Our cleaners are fully Insured and Police Checked. We are extremely passionate about providing good communication and service and make sure that all our staff are equally enthusiastic about that policy.

Are you insured?

We are a fully Insured cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.

Do you have Green Supplies?

Here at Shine n Bright we are very passionate about the environment and your Safety. We use eco products for Carpet Steam Cleaning and have ECO Cleaning Products for Residential/Office Cleaning upon request. On occasions, strong chemicals cannot be avoided (extremely dirty oven). However the option is always there to our customers.

Do you offer Bond Back Guarantee?

We offer 100% Bond Back Guarantee. At Shine n Bright we make sure the First Clean is the Only clean. However we offer assurance, that if anything is missed we will return to rectify at no extra charge.

Do you offer Guarantee in Stain Removal?

Unfortunately nobody can offer a complete guarantee. There are cases when the carpet needs to be replaced. However we can confidently say that 90% of stains can be removed. The technician will asses the situation and will utilise the specialised product and technique for the particular stain. Our Premium Carpet Steam Cleaning Package does include Stain Removal, however if the Stain is very large or complex, this may incur an extra fee. Contact us for a free quote.

What types of Steam Cleaning do you offer?

We offer Carpet Steam Cleaning, both for Residential and Commercial. We also offer Upholstery Steam cleaning, which includes Couches, lounge suites, sofas, arm chairs and Mattresses. The products we use are Safe and Environmentally Friendly. We also offer Stain treatment and Fabric protection.

Get started with your free estimate.